For versions that are supported (currently versand 2016) there's no fee for activation issues. However you need to purchase a single support ticket. We do still help with activation issues for versions that have reached their end of live, which currently is QuarkXPress 9 down to version 5. On older versions there's no support technical available anymore.Quark doesn't disable serial numbers, so you can use your license as long as you want and as long as you have an environment where they run on."Void" means that you cannot use that license anymore to upgrade (as you already used it to buy an upgrade). ![]() That's hard to answer without knowing what kind of system you are using and what error message you see exactly. ![]() 9 because I have work pending and I’m only using the MacMini as backup –- it’s not as portable.ĭo I need to buy a support incident to get this straightened out? 9 and 10 on the laptop? I need some version on the MacBook Pro soon and would prefer v. 10 may be registered to the MacMini.Ĭan I install both v. I tried to install QXP 10 on the new laptop and got a message about installation failure. 9.Īccording to my account, the serial numbers for QXP 6 and QXP 9 have a void status and I don’t know what that means. I could probably use QXP 10 installed on it but am more familiar with v. I bought a new Macbook Pro at the end of last year, intending to transfer QXP 9 to it. I recently upgraded the OSX on the MacMini to El Capitan. My QXP 6 license is on a 2007 Macbook which I hardly use, and QXP 9 is on a MacMini. ![]() That's over $1000 of software so that I can work at home. 10 as part of the “buy 9 and get 10” offer). Over the past 10+ years I have purchased QXP v. I’ve read the FAQs about installing and transferring QXP but I’m still not sure how to proceed.
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